Category
Reputation Management
Key features
AI receptionist and missed call text back
Automated review requests and replies
Local listings management
01 — Overview
What is
Broadly
Broadly is a customer engagement platform for local service businesses that combines AI call answering, review requests and local search visibility. An AI receptionist answers calls around the clock and texts back missed callers, while AI employees ask customers for reviews, respond to them and keep business listings accurate across 40+ directories. It also includes website chat, SMS messaging, ad reporting and campaigns that bring past customers back.
02 — Who it’s for
Ideal Customer Profile
Built for small and growing home service businesses such as HVAC, plumbing, roofing and garage door companies, plus pet services, and the people who run their marketing.
03 — Capabilities
Key Features
AI receptionist and missed call text back
Automated review requests and replies
Local listings management
Local search rank grid
Website chat lead capture
SMS messaging and campaigns
Ad ROI reporting
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Broadly used for?
Broadly helps local service businesses answer every call with AI, collect and respond to reviews, and show up higher in local search so they book more jobs.
Who is Broadly for?
It is built for home service businesses like HVAC, plumbing, roofing and garage door companies, as well as pet services.
Does Broadly work with Google Business Profile?
Yes. Broadly works with Google Business Profile to collect reviews and monitor feedback, and it keeps business information up to date on more than 40 directory sites.
Does Broadly set the platform up for me?
Yes. Broadly's team handles the setup, and the site says it is working within 48 hours once they have your account access.