Category
Dialer
Key features
Caller context from customer data
Outbound calls from any web page
Website call widget
01 — Overview
What is
Channels
Channels is a cloud phone system that shows who is calling, with customer data pulled from connected tools, so agents and reps are prepared for each call. It covers inbound helplines, outbound sales calls from any web page, website call widgets, two-way SMS and international phone numbers. Sales and support teams use it to handle calls in the browser and log activity in their CRM or help desk.
02 — Who it’s for
Ideal Customer Profile
Built for small and mid-sized online businesses with customer support, e-commerce and sales teams, including remote teams.
03 — Capabilities
Key Features
Caller context from customer data
Outbound calls from any web page
Website call widget
Two-way SMS
International phone numbers
CRM and help desk integrations
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Channels used for?
Channels is a browser-based phone system for support and sales calls, with caller details, outbound calling, SMS and website call buttons in one place.
Which tools does Channels integrate with?
The site lists integrations with HubSpot, Pipedrive, Zendesk, Shopify, Magento, Clientify, Zapier and Integromat (now Make).
Can sales reps call prospects from their browser?
Yes. Channels lets reps place sales calls from any web page they are on, without a separate desk phone.
Can customers call from my website?
Yes. A web call widget lets visitors call your team directly from your site, which the company positions for faster help and fewer abandoned carts.