Category
Market Research
Key features
AI CX analyst (Rosie)
Voice of the customer analysis
Voice of the employee analysis
01 — Overview
What is
DeepTalk
DeepTalk (written Deep Talk on its site) is an AI platform that analyzes customer and employee feedback and builds custom AI agents. Its AI analyst, Rosie, reads customer interactions and open-text answers, scores sentiment, sorts comments into industry-specific categories and produces dashboards and reports. CX and GTM teams use it to see what customers are really saying, while other agents support sales, HR, legal and technical teams.
02 — Who it’s for
Ideal Customer Profile
Aimed at customer experience, people and commercial teams at mid-market and large companies. The site says more than 500 companies use it, mainly in Latin America and Europe.
03 — Capabilities
Key Features
AI CX analyst (Rosie)
Voice of the customer analysis
Voice of the employee analysis
Sentiment and open-text analysis
Industry-specific categorization
Custom AI agents
API access
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is DeepTalk used for?
It is used to analyze customer and employee feedback, such as interactions and open-text survey answers, turning them into sentiment, topics and dashboards, and to build AI agents for business teams.
Who is DeepTalk for?
It is built for customer experience, HR and commercial teams at larger companies. The site lists customers such as Mercado Libre, BCI, Pfizer and Sura.
What is Rosie?
Rosie is DeepTalk's AI analyst for customer experience. It reviews all of a company's customer interactions and creates custom dashboards and reports.
Does DeepTalk have an API?
Yes. DeepTalk publishes API documentation at connect.deep-talk.ai/docs, and the site shows a set of ready integrations.