Category
Customer Success Platform
Key features
AI account health audits
Product qualified scoring and signals
Automated retention playbooks
01 — Overview
What is
journy.io
journy.io is a customer success platform that pulls together product usage, CRM, billing, support and NPS data to spot accounts at risk of churn or ready to expand. AI agents audit accounts on a schedule against the signals you define per segment, then recommend or trigger playbooks such as email drips, CRM tasks, in app messages and Slack alerts. A shared inbox handles the cases that need a person, so customer success, sales and growth teams can work retention and expansion from one place.
02 — Who it’s for
Ideal Customer Profile
Built for customer success, growth and RevOps teams at mid-sized B2B SaaS companies running product-led or hybrid sales-led motions.
03 — Capabilities
Key Features
AI account health audits
Product qualified scoring and signals
Automated retention playbooks
Shared inbox for manual follow up
Account and user journeys
Churn and revenue risk analytics
API and SDK connectors
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is journy.io used for?
journy.io helps B2B SaaS teams find accounts at risk of churn or ready to grow, using product, CRM, billing and support data, and then runs playbooks to act on those signals.
Who owns journy.io?
journy.io was founded in 2019 by Hans and Yves. In 2024 it was acquired by Yuri and Yuri, who run it under Y2 Engineering Sp. z o.o., a product studio with a portfolio of B2B SaaS products.
Which tools does journy.io integrate with?
It connects to CRMs such as HubSpot, Salesforce, Pipedrive and Zoho CRM, billing tools like Stripe and Chargebee, support tools like Intercom and Zendesk, data sources like Segment, Snowflake and BigQuery, and Slack, Zapier and Make.
Does journy.io have an API?
Yes. journy.io offers SDKs and an API connector, documented in its help center, for sending your own product data and events into the platform.