Category
Customer Messaging
Key features
Multichannel shared inbox
Live chat widget
Built-in call center with IVR
01 — Overview
What is
LiveAgent
LiveAgent is a cloud help desk that turns email, live chat, phone calls, social messages and contact forms into tickets in one shared inbox. It includes a built-in call center with IVR and call routing, a knowledge base, and automation rules for assigning and tagging work. AI features answer chat questions, draft replies and summarize long ticket threads, helping support and success teams respond faster.
02 — Who it’s for
Ideal Customer Profile
Used by support and customer success teams at startups, small and mid-sized businesses and agencies, across SaaS, ecommerce, travel and other industries.
03 — Capabilities
Key Features
Multichannel shared inbox
Live chat widget
Built-in call center with IVR
Knowledge base
AI chatbot and reply assistant
Ticket automation rules
200+ integrations and API
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is LiveAgent used for?
LiveAgent brings email, live chat, phone, social media and contact form conversations into one ticketing inbox, with a call center, knowledge base and AI tools for faster replies.
Who makes LiveAgent?
LiveAgent is built by Quality Unit, LLC, which has offices in Bratislava and Wilmington, Delaware, and has run the product since 2004.
Which tools does LiveAgent integrate with?
It lists more than 200 integrations, including HubSpot, Slack, Jira and Shopify, and connects to messaging channels such as WhatsApp, Facebook, Instagram, X, Viber and Telegram.
Does LiveAgent have an API?
Yes. LiveAgent publishes a public API reference for developers, and customers can choose EU, US or Singapore data hosting.