Product review

Sierra

AI agents for customer experience

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What is

Sierra

Sierra builds and runs AI agents that talk to customers across chat, voice, SMS, WhatsApp and email. Teams create agents from SOPs, transcripts or plain-language goals, then monitor, test and improve them with built-in analytics and experiments. Beyond support, agents can engage customers proactively and help drive renewals and revenue.

02 — Who it’s for

Ideal Customer Profile

Built for customer experience teams at large enterprises in sectors like financial services, retail, telecom and travel, with or without engineering support.

03 — Capabilities

Key Features

AI customer agents across channels

Agent builder from SOPs and transcripts

Voice and chat support

Conversation insights and monitoring

Agent experiments and testing

Enterprise security and compliance

05 — Similar tools

Alternatives

Ada

AI agents that resolve customer service conversations

Decagon

AI agents for customer support at scale

Intercom

Helpdesk and AI agent for customer service

Aissist.io

AI agents that resolve support and sales chats

GetVocal

Governed AI agents for contact centers

PolyAI

Enterprise voice AI agents for customer calls

06 — FAQ

Frequently Asked Questions

What is Sierra used for?

It is used to build and run AI agents that handle customer conversations, resolve issues and help drive revenue across channels.

Who is Sierra for?

Customer experience teams at large enterprises, such as banks, retailers, telecoms and airlines.

Which channels does Sierra support?

Chat, voice, SMS, WhatsApp, email and ChatGPT, with one agent running across all of them.

Can non-engineers build Sierra agents?

Yes. Its Ghostwriter tool creates agents from SOPs, transcripts or plain-English goals, and Agent Studio supports teams with or without engineering help.

Ready to try

Sierra

AI agents for customer experience

Visit Website