Category
Dialer
Key features
Predictive, power and preview dialers
Intelligent call routing and ACD
IVR and chatbots
01 — Overview
What is
Voiptime
Voiptime Cloud is a VoIP contact center platform for inbound, outbound and blended call teams. It includes predictive, power and preview dialers, call routing, IVR, a built-in CRM, call scripting, monitoring and reporting, with local numbers in many countries. Sales teams use it for high volume outbound calling and support teams for inbound service.
02 — Who it’s for
Ideal Customer Profile
Suited to sales and customer service teams in call centers, from small businesses to enterprises running hundreds of agents.
03 — Capabilities
Key Features
Predictive, power and preview dialers
Intelligent call routing and ACD
IVR and chatbots
Built-in call center CRM
Call scripting and monitoring
Real time and historical reporting
API and webhooks
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Voiptime used for?
Voiptime is used to run cloud contact centers, handling inbound support lines and outbound sales calling with automated dialers.
Who is Voiptime for?
It suits sales and support teams in call centers of different sizes, including telemarketing, insurance and ecommerce businesses.
Does Voiptime connect to other systems?
Yes. It offers an open API and webhooks to import leads and push updated data back, plus custom two way CRM integrations.
Which dialing modes does Voiptime support?
It supports predictive, power and preview dialing, with local caller ID numbers for the US and many other countries.