Category
Dialer
Key features
Cloud business phone
Cloud contact center
Voice and video APIs
01 — Overview
What is
Vonage
Vonage provides cloud communications for businesses, including a business phone system, a cloud contact center and APIs for voice, video, SMS, RCS and WhatsApp messaging. Developers use its APIs and low-code AI Studio to build conversational flows and messaging into their own apps. Sales and support teams use it to call and message customers and run inbound and outbound contact center operations.
02 — Who it’s for
Ideal Customer Profile
Used by small businesses through large enterprises, from sales and service teams needing a business phone to developers and product teams building communications into apps.
03 — Capabilities
Key Features
Cloud business phone
Cloud contact center
Voice and video APIs
SMS, RCS and WhatsApp messaging APIs
Low-code AI Studio for conversational flows
Network APIs for identity and security
05 — Similar tools
Alternatives
RingCentral
Cloud phone, contact center and AI agents
Aircall
Cloud phone system with built-in AI
Dialpad
AI-powered calling, contact center and sales
8x8
Cloud phone, contact center and messaging
RocketPhone
Salesforce native calling and conversation intelligence
ClickSend
Business SMS, MMS and rich messaging
06 — FAQ
Frequently Asked Questions
What is Vonage used for?
Vonage is used for business calling, contact center operations and building voice, video and messaging features into apps through its APIs.
Who is Vonage for?
It serves small businesses up to large enterprises, including sales and service teams that need phone and contact center tools and developers who need communication APIs.
Which messaging channels does the Vonage API support?
Its Messages API covers SMS, RCS and WhatsApp, including WhatsApp interactive messages, alongside separate Voice and Video APIs.
Does Vonage offer tools for building AI conversations?
Yes. Vonage AI Studio is a low-code and no-code tool for building conversational flows across voice and messaging channels.