Category
Customer Messaging
Key features
AI agent for service and sales
Omnichannel shared inbox
Lead qualification and routing
01 — Overview
What is
Mixdesk
Mixdesk is a customer engagement platform with AI agents that answer questions, qualify leads and hand off to people across WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email. It brings every channel into a shared inbox with routing rules, campaigns, collaboration and performance insights. Sales and support teams use it to turn inbound chats into pipeline and serve customers in 27+ languages.
02 — Who it’s for
Ideal Customer Profile
Designed for startups and growing businesses selling across borders, especially in ecommerce, manufacturing, travel, gaming and professional services.
03 — Capabilities
Key Features
AI agent for service and sales
Omnichannel shared inbox
Lead qualification and routing
Multilingual support in 27+ languages
Marketing campaigns
WhatsApp Web translation extension
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Mixdesk used for?
Mixdesk is used to handle customer and prospect conversations across messaging channels, with AI agents resolving routine questions, qualifying leads and passing them to the right owner.
Which channels does Mixdesk support?
It supports WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email in one inbox.
How is Mixdesk related to Meiqia?
Mixdesk launched in 2024 as the global brand of the team behind Meiqia, a customer service product that started in 2014.
Does Mixdesk have an API?
Yes. Mixdesk publishes developer docs with APIs, SDKs and integration guides.