Category
Customer Messaging
Key features
Omnichannel shared inbox
WhatsApp Business API access
AI agents for chat and voice
01 — Overview
What is
Trengo
Trengo is a customer engagement platform that brings WhatsApp, email, live chat, social channels and voice into one shared team inbox, with customer details shown next to each conversation. AI agents answer repetitive questions on chat and voice, and AI journeys guide leads toward answers or a booking. Sales teams use it to qualify inbound leads around the clock, book discovery calls and follow up, while support teams route and automate common requests.
02 — Who it’s for
Ideal Customer Profile
Built for customer-facing sales and support teams at small and mid-sized businesses that talk to customers on messaging channels, especially WhatsApp. The site highlights retail, travel, hospitality, leisure, health and education.
03 — Capabilities
Key Features
Omnichannel shared inbox
WhatsApp Business API access
AI agents for chat and voice
AI journeys for lead qualification
Calendar booking for sales
Conversation routing and automation
Public API
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Trengo used for?
Trengo gathers conversations from WhatsApp, email, live chat, social media and voice into one shared inbox, and uses AI agents to answer routine questions so the team can focus on the rest.
Can sales teams use Trengo?
Yes. Trengo can qualify inbound leads at any hour, book discovery calls into a calendar and follow up with leads, all from the same inbox the support team uses.
Which tools does Trengo integrate with?
Trengo connects to HubSpot and Salesforce, commerce platforms such as Shopify, WooCommerce and Magento, and hospitality systems such as Mews, apaleo and Cloudbeds. Custom integrations can be built on request.
Does Trengo have an API?
Yes. Trengo publishes public API documentation for developers at developers.trengo.com.