Category
AI Video
Key features
Phone, SMS and chat AI agents
No-code AI agent builder
Sales dialer for human agents
01 — Overview
What is
Regal
Regal is a platform for building and running AI agents that handle phone, SMS and chat conversations, alongside human agents in the same workspace. Teams use it to qualify and route leads, book appointments, follow up with prospects and support customers at high volume. It also includes a sales dialer, journey builder, branded caller ID and conversation analytics.
02 — Who it’s for
Ideal Customer Profile
Built for enterprise and mid-market contact center, sales and CX teams in high-volume, regulated industries such as insurance, lending, healthcare and education.
03 — Capabilities
Key Features
Phone, SMS and chat AI agents
No-code AI agent builder
Sales dialer for human agents
Journey builder and A/B testing
Branded caller ID and spam remediation
Conversation analytics and QA
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Regal used for?
Regal runs AI voice, SMS and chat agents that qualify leads, set appointments, make follow-up calls and handle support, with human agents working in the same platform when a call needs a person.
Who is Regal built for?
Regal focuses on enterprise contact centers and sales teams in industries like insurance, lending, banking, healthcare, education and local services, where call volume and compliance both matter.
Which tools does Regal integrate with?
Regal lists 40+ integrations, including Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Segment, Braze, Klaviyo, Gong, Calendly, Slack and Zapier, plus CCaaS links such as Five9 and Twilio and reporting exports to Snowflake and Amazon S3.
Does Regal have an API?
Yes. Regal has a developer docs site with an API and webhooks for sending customer events in and getting call outcomes back, and it also offers a Regal MCP server.