Category
AI SDR
Key features
Inbound and outbound AI voice
Two-way SMS and email follow-up
Appointment and callback scheduling
01 — Overview
What is
Structurely
Structurely, now called 21X, is a conversational AI platform whose agents handle inbound and outbound conversations over voice, SMS, RCS, email and chat. The AI qualifies leads, answers questions, follows up, books appointments and callbacks, and transfers or routes calls to the right person. Every conversation is dispositioned and synced back to the CRM so sales and customer success teams can act on it.
02 — Who it’s for
Ideal Customer Profile
Built for sales, contact center and customer success teams that get a high volume of inbound leads and need fast, around-the-clock follow-up. It has long served real estate, mortgage and insurance teams and now also serves sports organizations and other industries.
03 — Capabilities
Key Features
Inbound and outbound AI voice
Two-way SMS and email follow-up
Appointment and callback scheduling
Live transfers and call routing
Automatic CRM updates
Conversational AI APIs
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Structurely used for?
Structurely automates lead follow-up and customer conversations with AI agents that call, text and email, qualify leads, book appointments and hand off to your team.
Is Structurely now called 21X?
Yes. Structurely announced in October 2026 that it is now 21X, reflecting a broader AI engagement platform. The structurely.com site carries the 21X name.
Does Structurely update my CRM?
Yes. It dispositions conversations automatically, updates the CRM and syncs customer data, using out-of-the-box connections or its APIs.
Which channels does Structurely cover?
It covers inbound and outbound voice calls, two-way SMS, RCS, email and chat from one platform.