Category
Customer Messaging
Key features
Lyro AI agent
Live chat widget
Multichannel inbox
01 — Overview
What is
Tidio
Tidio is a customer service platform that combines live chat, a help desk and Lyro, an AI agent that answers customer questions from your website, help center and product data. It brings live chat, email, Instagram, Messenger and WhatsApp into one inbox, and its no-code Flows automate tasks like lead qualification, abandoned cart messages and order updates. Sales, marketing and support teams use it to resolve questions automatically and turn website conversations into leads, bookings and sales.
02 — Who it’s for
Ideal Customer Profile
Built for small and mid-sized businesses, especially ecommerce stores, along with service, SaaS, education, finance and travel companies whose support and sales teams handle website conversations.
03 — Capabilities
Key Features
Lyro AI agent
Live chat widget
Multichannel inbox
Help desk ticketing
No-code automation Flows
Live visitor list
Ecommerce order management
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Tidio used for?
Tidio is used for customer service and sales conversations on your website and messaging channels, with an AI agent that resolves common questions and hands harder ones to your team.
Who is Tidio for?
Small and mid-sized businesses, especially ecommerce brands, plus service, SaaS, education, finance and travel companies that want faster replies and more leads from chat.
Which tools does Tidio integrate with?
Tidio integrates with Shopify, Salesforce, Zendesk, Instagram, Messenger and WhatsApp, among many other ecommerce, CRM, marketing and analytics tools.
Does Tidio have an API?
Yes. Tidio offers an OpenAPI for custom integrations, and its Lyro Smart Actions can call external systems to handle tasks such as order updates or lead qualification.