Category
Customer Messaging
Key features
Website live chat widget
Omnichannel shared inbox
Built in CRM and deal pipeline
01 — Overview
What is
Tawk.to
Tawk.to is a customer messaging platform built around a website live chat widget. It brings chat, email, forms, WhatsApp, social messages and voice into one shared inbox, auto builds contact records, and adds a sales pipeline, ticketing, a knowledge base, booking and AI powered automated answers. Sales and support teams use it to answer website visitors fast and turn conversations into leads and deals.
02 — Who it’s for
Ideal Customer Profile
Sales, support and customer success teams at small and mid sized businesses that want website chat and customer messaging in one place. The company says millions of businesses use it.
03 — Capabilities
Key Features
Website live chat widget
Omnichannel shared inbox
Built in CRM and deal pipeline
AI automated answers
Knowledge base
Ticketing and bookings
JavaScript API and webhooks
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Tawk.to used for?
Tawk.to is used to chat with website visitors and manage customer conversations from many channels in one inbox, with CRM, pipeline and help center tools alongside.
Who uses Tawk.to?
Businesses of many sizes, especially small and mid sized companies, use it for sales chat, customer support and lead capture on their websites.
Which channels does Tawk.to cover?
Live chat, email, forms, WhatsApp, social messaging and voice can all be handled in the shared inbox.
Does Tawk.to have an API?
Yes. Its developer platform offers a JavaScript API to control the chat widget, webhooks for real time event notifications and a Zapier integration.