Category
Customer Messaging
Key features
Two way SMS from Salesforce
Bulk and scheduled messaging
Drip campaigns
01 — Overview
What is
360 SMS App
360 SMS App is a messaging app built natively inside Salesforce that lets teams send one to one and bulk SMS, WhatsApp and more than 15 other channels from Salesforce records. Sales, marketing and service teams use it for two way texting, drip sequences, automated messages triggered by Flows, and AI chatbots and voice agents, with every conversation logged in a unified inbox. Consent and opt outs are tracked automatically to support TCPA and GDPR compliance.
02 — Who it’s for
Ideal Customer Profile
Built for Salesforce teams in sales, marketing and customer service at startups through mid-market companies, with industry use cases in real estate, finance, healthcare, education and nonprofits. A Zoho version is also offered.
03 — Capabilities
Key Features
Two way SMS from Salesforce
Bulk and scheduled messaging
Drip campaigns
No code automation with Flows
Unified inbox for 15+ channels
AI chatbot and voice agents
Consent and opt out management
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is 360 SMS App used for?
360 SMS App lets Salesforce users text leads and customers directly from Salesforce, run bulk and drip SMS campaigns and manage conversations across many channels in one inbox.
Which channels does 360 SMS App support?
Besides SMS and MMS it supports WhatsApp, Facebook Messenger, Instagram, WeChat, Viber, LINE, RCS, webchat, LinkedIn, email, CTI telephony and ringless voicemail.
Does 360 SMS App work outside Salesforce?
It is 100% native to Salesforce and installs from the Salesforce AgentExchange, and the company also offers a version for Zoho.
Can I automate messages with 360 SMS App?
Yes. Messages can be triggered by Salesforce Flows, Workflows or Apex, sent from reports, list views or campaigns, and built into multi step drip sequences.