Category
Customer Messaging
Key features
Salesforce native messaging
SMS and WhatsApp conversations
AI agents across the customer journey
01 — Overview
What is
SMS-Magic (Conversive)
SMS-Magic, now called Conversive, is a conversational messaging platform that runs inside Salesforce and other CRMs. It started as business texting and now adds AI agents, shared customer memory and cross channel journeys over SMS, WhatsApp, chat, email, voice and social. Teams use it to answer leads quickly, book appointments and move applications or deals forward, with hand off to a person when needed.
02 — Who it’s for
Ideal Customer Profile
For revenue, admissions and service teams in regulated or high volume industries such as healthcare, financial services, education and real estate. Customers range from mid sized firms to large enterprises and universities.
03 — Capabilities
Key Features
Salesforce native messaging
SMS and WhatsApp conversations
AI agents across the customer journey
Cross channel journeys
Human hand off
Shared conversation memory
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
Is SMS-Magic now called Conversive?
Yes. Conversive grew out of SMS-Magic, and the site states the name changed while the same messaging foundation continues underneath. Both brands come from the same company, Screen-Magic Mobile Media.
What is Conversive used for?
Conversive turns customer conversations into booked appointments, completed applications and closed deals, using AI agents and messaging that respond to leads quickly across channels.
Which channels does Conversive support?
It supports SMS, WhatsApp, web chat, email, voice and social channels.
Which CRM does Conversive work with?
Conversive is built around Salesforce native workflows, and SMS-Magic has long offered integrations for Zoho CRM as well.