Category
Customer Messaging
Key features
Salesforce native SMS and WhatsApp
One to one chat conversations
Bulk messaging
01 — Overview
What is
Mogli
Mogli is a Salesforce native messaging app for sending and managing SMS, MMS, RCS and WhatsApp messages from any standard or custom object. Teams hold one to one conversations in a chat view, send bulk messages and trigger texts from Salesforce flows. Add ons extend texting into Agentforce for agent driven conversations and into Marketing Cloud for multi channel campaigns.
02 — Who it’s for
Ideal Customer Profile
For organizations that run on Salesforce and want to reach people by text, including sales, admissions, fundraising and service teams. The site cites 700+ clients from nonprofits to enterprises, with a focus on higher education, nonprofits, financial services and the public sector.
03 — Capabilities
Key Features
Salesforce native SMS and WhatsApp
One to one chat conversations
Bulk messaging
Flow triggered messages
Message scheduler and summaries
Forms and surveys by text
Agentforce and Marketing Cloud add ons
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Mogli used for?
Mogli lets teams text contacts by SMS, MMS, RCS and WhatsApp straight from Salesforce, for both individual conversations and bulk sends.
Which Salesforce products does Mogli work with?
It works with any standard or custom object across Sales Cloud, Service Cloud, Education Cloud and Nonprofit Cloud, with separate offerings for Agentforce and Marketing Cloud.
Can Mogli automate messages?
Yes. Messages can be triggered by Salesforce automations and flows, and the scheduler lets you plan sends ahead of time.
Who builds Mogli?
Mogli is built by Mogli Technologies, a Salesforce partner since 2011 with apps on the AppExchange.