Category
Customer Messaging
Key features
AI chatbot trained on your data
Knowledge base with gap detection
AI assisted ticket handling
01 — Overview
What is
Aidbase
Aidbase is an AI customer support platform that combines a chatbot trained on your own content, a searchable knowledge base, ticketing and a shared email inbox. The chatbot answers common questions around the clock, collects lead details, and hands harder cases to the team as tickets. It also flags gaps in the knowledge base so support and success teams know what content to add.
02 — Who it’s for
Ideal Customer Profile
Built for SaaS startups and small software teams that want to reduce support workload and help users solve problems on their own.
03 — Capabilities
Key Features
AI chatbot trained on your data
Knowledge base with gap detection
AI assisted ticket handling
Unified support email inbox
Custom ticket forms
Lead capture in chat
SDKs, API and webhooks
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Aidbase used for?
Aidbase automates customer support with an AI chatbot, a knowledge base, ticketing and a shared email inbox, so common questions get answered without a human.
Who is Aidbase for?
SaaS startups and small software teams that want to cut support volume while still giving users fast answers.
Which tools does Aidbase integrate with?
It connects with Slack, Discord, WhatsApp, Messenger, Notion, WordPress, Webflow, Shopify, Zapier and OpenAI, and can be embedded on any website or app.
Does Aidbase have an API?
Yes. Aidbase provides SDKs, APIs and webhooks, an npm package for embedding the chat, and a React library for React and Next.js apps.