Category
Customer Messaging
Key features
AI support agent
Website and in-app chat widget
Omnichannel shared inbox
01 — Overview
What is
Crisp
Crisp is a customer messaging platform that combines a website chat widget, a shared inbox across channels, a knowledge base, a lightweight CRM and AI agents. The AI agent is trained on your site and help content and can answer on web chat, WhatsApp, Messenger, Instagram and email. Teams use it for support, inbound sales conversations and marketing messages.
02 — Who it’s for
Ideal Customer Profile
Built for customer support, sales and marketing teams at startups and small to mid-sized companies. The site says about 10,000 companies use it.
03 — Capabilities
Key Features
AI support agent
Website and in-app chat widget
Omnichannel shared inbox
Knowledge base
Customer CRM
No-code automations
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Crisp used for?
Crisp brings customer conversations from chat, email and social messaging into one inbox, with an AI agent that answers common questions automatically.
Who is Crisp for?
Support, inbound sales and marketing teams that talk with customers across several channels.
Which tools does Crisp integrate with?
Integrations include HubSpot, Salesforce, Pipedrive, Zoho, Slack, Jira, Shopify, WordPress, Zapier, Make and n8n, plus WhatsApp, Messenger, Instagram and Telegram.
Does Crisp have an API?
Yes. Crisp has a developer hub with a REST API and a Chat SDK for building on top of the platform.