Category
Customer Success Platform
Key features
AI agents for support cases
Rep assistant in the browser
Self-service troubleshooting
01 — Overview
What is
Mosaic AI (formerly Ask-AI)
Mosaic AI, previously called Ask-AI, is an AI platform for B2B technical support and customer success teams. It connects to ticketing, CRM, engineering and knowledge tools, then uses AI agents to help with self-service, triage, case investigation, knowledge article drafting and quality scoring. Teams also use it to spot at-risk accounts and recurring product issues across customer conversations.
02 — Who it’s for
Ideal Customer Profile
Built for support, customer success and adjacent sales teams at mid-market and enterprise B2B software companies with complex technical products.
03 — Capabilities
Key Features
AI agents for support cases
Rep assistant in the browser
Self-service troubleshooting
Knowledge gap detection and drafting
Case quality scoring
100+ system integrations
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
Is Ask-AI now called Mosaic AI?
Yes. Ask-AI moved to the Mosaic AI name and the getmosaic.ai site, and in June 2026 launched its expanded platform for enterprise B2B support teams.
What is Mosaic AI used for?
It helps B2B support and customer success teams resolve technical cases with AI, covering self-service, triage and routing, investigation, knowledge creation, insights and quality scoring.
Which tools does Mosaic AI integrate with?
It connects to more than 100 systems, including Salesforce, Zendesk, ServiceNow, Jira, GitHub, Confluence, Slack, Teams, Gong and Intercom.
Does Mosaic AI have an API?
Yes. Its agents can read data and take approved actions through REST or GraphQL endpoints, and webhooks can trigger agent workflows from events in your own systems.