Category
Customer Messaging
Key features
No-code AI agent builder
Ticket resolution and triage agents
Testing by replaying real tickets
01 — Overview
What is
Duckie
Duckie is an agentic platform where support teams build AI agents that resolve tickets, triage escalations, investigate issues and assist human agents. Workflows are described in plain English, tested by replaying real tickets, and then deployed into Slack, Zendesk and Intercom. Agents can read company systems and take actions through native integrations, APIs and MCP, with policies, approvals and full traces for control.
02 — Who it’s for
Ideal Customer Profile
Built for customer support and success teams at B2B SaaS, fintech and developer tool companies, from startups to larger organizations with strict security needs.
03 — Capabilities
Key Features
No-code AI agent builder
Ticket resolution and triage agents
Testing by replaying real tickets
Multi-agent orchestration
Policy engine and approvals
Slack, Zendesk and Intercom deployment
SOC 2 Type II
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Duckie used for?
Duckie lets support teams build and run AI agents that resolve tickets, triage escalations, investigate technical issues and assist human agents.
Who is Duckie for?
Support and customer success teams at B2B SaaS, fintech and developer tool companies that want to automate support without engineering help.
Which tools does Duckie work with?
Agents run in Slack, Zendesk and Intercom and can connect to tools such as Stripe and Jira through native integrations, APIs and MCP.
How does Duckie keep agents safe?
It is SOC 2 Type II certified and applies a policy engine to every agent, with PII redaction, human approval for sensitive actions, sandboxed testing, a kill switch and full tool call traces.