Category
Customer Messaging
Key features
AI agent inside your helpdesk
Training on help docs and past tickets
Copilot and draft replies
01 — Overview
What is
My AskAI
My AskAI is an AI customer service agent that plugs into an existing helpdesk and answers support tickets and chats on its own. It learns from help center articles, websites, past tickets and internal documents in Google Drive or Notion, and it can connect to CRMs and other systems through APIs to complete tasks. Teams can test it on past tickets, start with internal draft replies, and hand off to human agents when needed.
02 — Who it’s for
Ideal Customer Profile
Built for customer support and customer success teams at startups, SMBs and larger companies that run Zendesk, Intercom, Freshdesk, Gorgias or HubSpot. The site also has an enterprise offering with SOC 2 and dedicated onboarding.
03 — Capabilities
Key Features
AI agent inside your helpdesk
Training on help docs and past tickets
Copilot and draft replies
Intelligent escalation to humans
Tasks and tools via APIs
Support in 95+ languages
Testing on real past tickets
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is My AskAI used for?
My AskAI is used to automate customer support by having an AI agent answer tickets and chats inside the helpdesk a team already uses, escalating to people when needed.
Who is My AskAI for?
It is for support and customer success teams that want to resolve more tickets with AI without changing helpdesk. The site says more than 250 support teams use it.
Which helpdesks does My AskAI work with?
It integrates with Zendesk, Zendesk Messaging, Intercom, Freshdesk, Freshchat, Gorgias and HubSpot, and can pull knowledge from Google Drive and Notion.
Can I test My AskAI before it talks to customers?
Yes. You can run it on real past tickets, start with internal note replies only, use copilot mode, and switch to direct replies or limit it to certain topics when ready.