Category
Customer Messaging
Key features
Chat and voice AI agents
Hybrid generative and rules-based AI
Agent assist for human agents
01 — Overview
What is
boost.ai
boost.ai is an enterprise conversational AI platform for building chat and voice agents that handle customer self-service, internal support and agent assist. It mixes generative AI with controlled, governed flows so answers stay accurate and auditable, and it plugs into contact center and CRM systems to hand off to human agents. Customer service and CX teams in regulated industries use it to automate high volumes of routine conversations.
02 — Who it’s for
Ideal Customer Profile
Built for large organizations in banking, insurance, telecom and the public sector that need secure, compliant customer service automation.
03 — Capabilities
Key Features
Chat and voice AI agents
Hybrid generative and rules-based AI
Agent assist for human agents
Contact center and CRM integrations
Conversation analytics and optimization
Governance and audit controls
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is boost.ai used for?
boost.ai is used to build AI chat and voice agents that resolve customer questions, support employees internally and assist human service agents.
Is boost.ai part of Automation Anywhere?
Automation Anywhere signed an agreement to acquire boost.ai in October 2026, with closing expected in Q4 2026. The boost.ai site already says it is joining Automation Anywhere.
Which systems does boost.ai integrate with?
It connects with contact center and service platforms such as Salesforce, Zendesk, Genesys, Five9, Amazon Connect, NICE, ServiceNow, Intercom and LivePerson, plus a flexible API connector for custom systems.
Who is boost.ai for?
It is designed for enterprises in regulated sectors like financial services, insurance, telecom and the public sector, with customers such as Nordea, DNB, Telenor and Vodafone.