Category
Customer Messaging
Key features
Multi-channel shared inbox
AI agents with lead handoff
No-code chatbots
01 — Overview
What is
Callbell
Callbell is a shared inbox where sales and support teams handle conversations from WhatsApp, Instagram, Messenger, Telegram, TikTok and website live chat. It adds AI agents that reply around the clock and pass hot leads to staff, plus chatbots, WhatsApp campaigns and a simple sales pipeline.
02 — Who it’s for
Ideal Customer Profile
Used by sales and customer support teams at small and mid-sized companies that sell or serve customers over messaging apps, with more than 2,500 companies using it.
03 — Capabilities
Key Features
Multi-channel shared inbox
AI agents with lead handoff
No-code chatbots
WhatsApp broadcast campaigns
Sales pipeline and CRM link
Team performance metrics
MCP server
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Callbell used for?
Callbell lets teams manage customer chats from WhatsApp and other messaging apps in one inbox, with AI agents and chatbots handling routine replies.
Which channels does Callbell support?
It supports WhatsApp Business, Instagram Direct, Facebook Messenger, Telegram, TikTok and website live chat, on web, desktop and mobile apps.
Is Callbell an official WhatsApp partner?
Yes. Callbell is a Meta Business Partner and WhatsApp Business Partner.
Does Callbell have an API?
Yes. Callbell offers an API and webhooks for automations and an MCP server for Claude and ChatGPT, documented in its API and docs section.