Category
Customer Messaging
Key features
AI agent for website chat
Live chat widget with human handoff
Real-time visitor tracking
01 — Overview
What is
LiveChat
LiveChat, now presented as Text by LiveChat, is live chat software for websites that pairs an AI agent with human agents. The AI agent can start chats based on visitor behavior, answer product questions, qualify leads and hand the conversation to a person at any point. Sales and support teams also get real-time visitor tracking, ticketing, chat campaigns and reports that tie revenue back to conversations.
02 — Who it’s for
Ideal Customer Profile
Suited to sales, support and marketing teams at small and mid-sized businesses, including B2B SaaS and ecommerce companies, and the site says it also serves larger operations. It reports more than 30,000 companies as customers.
03 — Capabilities
Key Features
AI agent for website chat
Live chat widget with human handoff
Real-time visitor tracking
Lead capture and qualification
Ticketing and chat routing
Omnichannel inbox for WhatsApp, Messenger and Instagram
Revenue attribution reports
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is LiveChat used for?
LiveChat lets businesses chat with website visitors in real time, using an AI agent and human agents together to answer questions, qualify leads and resolve support requests.
Is LiveChat now called Text?
The site now presents the product as Text by LiveChat, and sign up and app links point to text.com. The livechat.com site and the LiveChat name are still in use.
Which tools does LiveChat integrate with?
It installs on Shopify, WooCommerce, WordPress, Webflow, BigCommerce and Squarespace, connects WhatsApp, Messenger and Instagram into one inbox, and works with tools like Klaviyo and Google Tag Manager.
Does LiveChat have an API?
Yes. There is a Chat API with developer documentation, plus MCP support so AI assistants can pull chat data and build reports.