Category
Customer Messaging
Key features
Website live chat widget
Chatbot flows
AI agents and reply assistant
01 — Overview
What is
Smartsupp
Smartsupp is a customer messaging platform that combines website live chat, chatbots and AI agents with email, Messenger, Instagram and WhatsApp in one inbox. It can greet visitors proactively, capture leads around the clock and pass them to the sales team, and its AI assistant answers common questions and recommends products. Sales and marketing teams use it to turn website traffic into conversations and leads.
02 — Who it’s for
Ideal Customer Profile
Built for startups, SMBs and mid-sized online businesses, from ecommerce stores to service companies, that want sales and support teams to talk with website visitors in real time.
03 — Capabilities
Key Features
Website live chat widget
Chatbot flows
AI agents and reply assistant
Lead capture and export
Multichannel inbox for email and social DMs
Reporting and analytics
Mobile SDK and MCP
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Smartsupp used for?
Smartsupp adds live chat, chatbots and AI agents to a website so businesses can answer visitors, capture leads and close sales through conversations.
Who is Smartsupp for?
It is aimed at small and mid-sized online businesses, especially ecommerce shops and companies that generate leads from their website.
Which platforms does Smartsupp integrate with?
Smartsupp offers ready integrations for Shopify, WordPress, PrestaShop, Wix and Magento, and connects to other tools so leads can be exported to a CRM.
Can Smartsupp handle channels beyond website chat?
Yes. It pulls email, Facebook Messenger, Instagram and WhatsApp messages into the same dashboard as website chat.