Category
Customer Messaging
Key features
Visual no-code agent builder
Knowledge base answers
Human handoff and agent copilot
01 — Overview
What is
Tiledesk
Tiledesk is an open-source, no-code platform for building AI agents that handle conversations on web chat, WhatsApp, voice, Messenger, SMS and email, with handoff to human agents when needed. Agents answer from your own knowledge base and can run workflows such as lead qualification, routing and appointment booking. Customer support and GTM teams use it to automate first-line questions and qualify inbound leads around the clock.
02 — Who it’s for
Ideal Customer Profile
Used by support, sales and operations teams from startups and SMBs to large enterprises, with self-hosted and on-premise options for companies with strict data needs.
03 — Capabilities
Key Features
Visual no-code agent builder
Knowledge base answers
Human handoff and agent copilot
Web, WhatsApp and voice channels
Lead qualification and routing
Open-source self-hosting
REST and messaging APIs
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Tiledesk used for?
It is used to build AI agents for customer support, lead qualification and routing, appointment booking and internal help desks, with a human able to take over any conversation.
Which channels does Tiledesk support?
Agents can be published to a website chat widget, WhatsApp Business, voice, Facebook Messenger, SMS and email.
Is Tiledesk open source?
Yes. Its core is open source and can be self-hosted or run on-premise, with support for open models and vector stores. An enterprise tier adds features like SSO.
Does Tiledesk have an API?
Yes. It offers REST APIs for human handoff, knowledge bases and retrieval, plus messaging APIs, and it supports MCP tools and integrations such as Shopify and calendar booking.