Category
Customer Messaging
Key features
Web and mobile app co-browsing
Drawing, annotation and pointer tools
Private-by-default data redaction
01 — Overview
What is
Cobrowse.io
Cobrowse.io is a co-browsing platform that lets support and sales agents see and guide a customer's screen in real time across web, iOS and Android apps. Agents can draw, annotate and point to walk customers through complex steps, with private-by-default redaction of sensitive data. Teams use it in support and remote sales conversations, and it can also give AI virtual agents visibility into the customer's screen.
02 — Who it’s for
Ideal Customer Profile
Built for customer support, contact center and remote sales teams, mostly at larger companies in telecom, financial services, healthcare, insurance and retail. It offers self-hosted deployments for strict security needs.
03 — Capabilities
Key Features
Web and mobile app co-browsing
Drawing, annotation and pointer tools
Private-by-default data redaction
AI virtual agent co-browse
Self-hosted deployment option
CRM and contact center integrations
05 — Similar tools
Alternatives
06 — FAQ
Frequently Asked Questions
What is Cobrowse.io used for?
Cobrowse.io is used to view and guide a customer's web or mobile app session in real time during support or sales conversations.
Who is Cobrowse.io for?
It is aimed at support, contact center and remote sales teams, especially in regulated industries like financial services, telecom, healthcare and insurance.
Which tools does Cobrowse.io integrate with?
It integrates with CRM, contact center and agent desktop tools including Salesforce, Zendesk, Intercom and Talkdesk.
Does Cobrowse.io have developer tools?
Yes. It offers developer documentation, SDKs for web, iOS and Android, custom agent embeds and several deployment models including self-hosted.